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Subscriptions

How do I view my subscription details?

Go to the "My Account" page. Here you can view the 'subscription' section on the right hand side of the page. Your subscription type, start date and end date are all available here.

How can I renew my subscription?

When your subscription expires, you can log in with your account details and click on the link on the home page or My Account page to the subscription renewal page. You will be asked to select your subscription option. From there you can renew your subscription via credit card or electronic payment. You can also send an email to [email protected] should you wish to renew you subscription before it expires.

How do I cancel my subscription?

If you wish to cancel your subscription before it expires, please contact us at [email protected] or [email protected] Otherwise you can wait for your subscription to expire and then not renew it.

Is there a limit to the amount of users that a single username and password can sign in with?

Yes, only one user can sign in with a single username and password.

How do I add the AWS to my subscription?

Go to the subscriptions page, select the AWS option and click on subscribe. If you are a current PharosOnline subscriber, contact us for a voucher to add the AWS to your subscription at a discounted price. Alternatively you can add the AWS to a dictionary subscription of your choice when either renewing a subscription or taking out a new one.

Can the AWS be added to any subscription package?

Yes, the AWS can be added to any of the available subscription packages. Universities and schools should contact [email protected] to find out more about adding the AWS to their subscriptions. Existing users can contact us for a discount voucher to add the AWS to any subscription offer.

Does my dictionary subscription overlap with my AWS subscription?

When you take out a new subscription and select the AWS as an add-on the subscription periods will overlap (i.e. begin and expire simultaneously). Should you add the AWS at a later date, each subscription (dictionary and the AWS respectively) will have its own subscription period.

Accounts

Can I delete my account?

No, please contact us if you wish to delete your account.

How do I edit my billing or account information?

Go to the 'My Account' page and look for the edit button under the 'Account details' section. Here you can edit your account and billing information. Click on 'Save' when you are done editing.

How do I view my orders or invoices?

Look for the section labelled 'Orders' on the 'My Account' page. Here you will see a summary of all your orders and the payment dates. You can download an invoice for your order by clicking on 'Download invoice' next to the corresponding order. Unpaid subscriptions can also be paid from this section.

Dictionaries

How do I search only certain dictionaries? I do not want to, for example, see the results of the Maths Dictionary.

Click on 'Change' below the search bar in order to define your choice. Click on 'Clear all' to clear all the dictionary choices.Tick the checkboxes in front of the dictionaries which you want to search or click on 'Select all' to select all the dictionaries. Click on apply so save your choices.

How do I search for a word if I am uncertain about the spelling?

Enter an asterisk (*) in the place of the letter/s that you are unsure of. Your results will then include all the words containing the letters that you typed, with all the available options of letters that the (*) can replace. See the 'Help me search' section below the search bar for more information.

Can I search for a phrase?

Yes, click on the ‘Advanced Search’ tab above the search bar and select 'precise phrase'. Note that this search option will search for the exact string of characters entered in the search bar. See the 'Help me search' section below the search bar for more information.

How do I search in the AWS?

The search bar is currently only available in the Indeks, Woordelys, Afkortingslys and Terminologielys. You can search for terms, words or abbreviations. You can also search for multiword items such as “ongelykwaardige byvoeglike naamwoord”. Should you not find the required information, use the asterisk or question mark to refine your search. (See above for more information on these wildcards.)

How do I get to specific sections, chapters or rules in the AWS?

All sections and chapters of the AWS are presented in the table of contents displayed on the left on the AWS homepage. You can click on any of the chapters in the Spelreëls section to see the rules on specific topics. You can also use the Indeks to search for certain topics and follow the cross-reference(s) to go to specific sections or rules.

How does the AWS' alphabet bar work?

The alphabet bar is available in the Indeks, Woordelys, Afkortingslys and Terminologielys. Click on a letter to see entries that start with that letter. Use the left and right arrows at the bottom of the page or next to the alphabet bar to go to the previous or next page of results.

How do the cross-references in the AWS work?

The cross-references are hyperlinks to other sections of the AWS. These links can take you to different chapters, rules, lists, tables or (sub)headings in the AWS. If you are taken to a (sub)heading, it must be noted that the whole section under this heading is of relevance. Some cross-references have labels that provide further information on where to find the relevant information.

How does the related information in the AWS on the right-hand side of the page work?

Once you have clicked on a cross-reference the relevant information will be displayed in the centre of the page. To the right of this is a nested list of related content. You can click on any of these links to follow the trail of content related to the entry, rule(s) or subject matter.

How do I activate my search?

Once you have selected your dictionaries, you can activate your search from the homepage: simply type the word you want to search for in the search box (“Type here”), then click on the orange “Search” button on the right or press the Enter key. After your search, you can click on the orange “Search again” button which will retain your dictionary selection for your next search.